WHAT IS AN 800 SERIES CALL SYSTEM?

In its simplest form, an 800 Series Call System: • Allows the general public, a member of staff or a patient to call for assistance; • Confirms that the call has got through; • Makes sure the caller is visited; and, if required; • Allows extra or more urgent assistance to be summoned using an optional ‘emergency’ call facility. However, the unrivalled flexibility and versatility of the 800 Series Call System means it can also be used to: • Inform staff that someone is being attacked via an optional infrared ‘staff attack’ facility. • Monitor storage cupboards, cash offices and stock rooms for unauthorised access. • Monitor doorbells, telephones and machinery for activation or failure. • Send notification of calls to hand-held paging equipment. • Provide a permanent printed record of all system and staff activity via optional datalogging equipment

.HOW DOES AN 800 SERIES CALL SYSTEM WORK? Depending on the type of calling devices used, the system can be set up to operate as a standard system – on which standard (constant tone) calls are generated – or an emergency system – on which standard (constant tone) and emergency (intermittent tone) calls are generated. On standard systems: The user calls for assistance by activating a ceiling pull, standard call point, monitoring point, water resistant alert point or infrared ceiling receiver (as fitted).  A red confidence light on the calling device illuminates to reassure the user that the call has been registered. At the system’s indicator panel(s), an indicator light illuminates and a buzzer sounds to inform staff that someone is in need of assistance.  Relevant overdoor lights, remote sounders and area indicators also operate (as fitted) to provide additional audible and visual indication of the call. A member of staff visits the calling room to assist the user and resets the calling device to return the system to normal. On emergency systems: In addition to doing everything a standard system does, a more urgent / extra level of assistance can be summoned by activating an ‘emergency call’ via an emergency call point, water resistant alert point or infrared ceiling receiver (as fitted). Once activated, the red confidence light on the calling device will flash to confirm the emergency call has been registered and the relevant indicator panel light and its buzzer will flash and sound a more insistent tone to attract attention.  Relevant overdoor lights, remote sounders and area indicators will also pulse (as fitted) to provide additional audible and visual indication of the emergency call

.WHICH SYSTEM SHOULD YOU CHOOSE? The type of system required will depend upon the application and the needs of the user so always check with the approving authority/client before work commences. In residential care homes, a standard system is normally acceptable as the main requirement is for the reset function to be carried out at the source of the call. In nursing homes, however, some authorities insist on standard and emergency call facilities so an emergency system may be required. In most other applications, such as shops, leisure centres, hotels and public sector buildings, the type of system and devices required will depend almost entirely on what the   user wants to achieve. In most instances, referring to the typical applications diagram overleaf will help all interested parties come to a decision on what components should be purchased.

.PLANNING A SYSTEM The following points should be considered when designing or planning an 800 Series Call System.Indicator panels Indicator panels should be sited internally in a clean dry area which is readily accessible to staff.  Various types and sizes are available covering 1 to 90 zones. Repeater panels are also available. 

Call Points Any number of call points (of any kind), reset points and overdoor lights can be wired onto one zone. Standard call points (including ceiling pulls and monitoring points) will work on 800 Series standard and emergency systems but emergency call points will work on emergency systems only.  Some emergency call points can generate standard and emergency calls whereas others, such as water resistant alert points and stainless steel call points, can be set up to generate standard or emergency calls (not both). Two methods of reset are available - button or magnetic key. Reset buttons are fine for non-secure applications but reset keys are usually preferred in care establishments as they help prevent patients inadvertently cancelling their own calls. Call points without an on-board reset facility, such as ceiling pulls, must be reset via a reset point or call point with an on-board reset facility. A full list of standard and emergency call points and the facilities they offer can be found at the back of this leaflet.

Ancillary calling devices A tail call lead or hand/foot operated pneumatic pad can be connected to a call point’s remote socket (if fitted) to generate a standard call.  For safety reasons, a standard call will also be made if the ancillary calling device is inadvertently pulled from its socket. Monitoring points. Monitoring points can be used to trigger a standard call if a fire exit, drug cupboard or storeroom is opened and can be isolated via an on-board keyswitch if required.  They can also be connected to any device with a normally open or normally closed switch, such as a pressure mat, allowing it to operate as a standard call point when activated.

Call latch modules Call latch modules operate in a similar way to monitoring points but are smaller (for discreet mounting) and do not include an onboard reset or isolating facility

. Infrared call points, ceiling receivers and transmitters To help protect staff against aggressive visitors, distressed patients or intruders, infrared ceiling receivers and call points can be used in conjunction with infrared transmitters to remotely trigger standard and/or emergency calls. Up to three slave ceiling receivers can be connected to one master ceiling receiver or infrared call point to provide additional coverage in large or L shaped rooms.  Infrared transmitters typically provide a 10m line-of-sight transmitting range. Overdoor lights Overdoor lights (if fitted) are normally installed outside rooms to increase call indication levels. If required, up to four zones can be connected to one overdoor light to provide area indication (in corridors, etc) with additional zones connectable via one or more input expanders. Remote sounders Up to three switchable or remote sounders can be connected to an indicator panel’s sounder output to increase call levels. Relay units External strobes, sounders, beacons, etc, can be connected to any zone or group of zones via a 12V relay unit. Datalogging and paging A datalogger can be used to record the date, time, type and location of every call and reset and is ideal for verifying that staff have attended to calls and for analysing response times.  Two paging options are also available - tone only and alphanumeric, the latter of which must be used in conjunction with a datalogger.

Master reset buttons Some indicator panels have an optional master reset button.  If enabled, this facility allows standard calls to be globally cancelled without the source of the call being investigated.   As there is a definite requirement in most applications for the caller to be visited before the call is reset, this facility is normally only utilised in carefully managed staff-to-staff call systems. In most other instances we recommend this facility is disabled. Mute buttons All multi-zone emergency indicator panels are supplied with an optional mute button.  If enabled, this allows any standard calls on the system to be silenced but leaves relevant indicator light(s) lit. Although a new call from a different call point will re-activate the sounders, to ensure callers are visited we recommend this facility is used only in very carefully managed systems.  Emergency calls cannot be muted...

 

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